5jlj Privacy Policy

1 Introduction

5jlj ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and uses the 5jlj online gaming platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the 5jlj website, mobile application, and all related services (collectively, the "Platform").

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering on or using the 5jlj Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

5jlj collects only the personal data that is necessary for the lawful operation of the Platform, fulfilment of our regulatory obligations, and delivery of a safe and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation and with your explicit consent.

3 How We Collect Your Data

5jlj collects your personal data through the following means:

• Direct Collection: Information you provide when registering your 5jlj account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies embedded in the 5jlj website and mobile application.
• Third-Party Sources: Identity and fraud-check data received from payment processors (such as GCash and PayMaya), identity verification service providers, and financial institutions (such as BPI, BDO, and Metrobank) in connection with transaction processing and KYC compliance.
• Regulatory Sources: Information received from regulatory bodies or law enforcement agencies in connection with our legal compliance obligations.

4 How We Use Your Data

5jlj uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 5jlj player account, including processing your registration, verifying your identity and age, and managing your account settings and preferences.
• Payment Processing: To process deposits and withdrawals through your chosen payment method, including GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records.
• Regulatory Compliance: To fulfil our obligations under applicable Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and reporting requirements to relevant regulatory authorities.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, cheating, collusion, and other prohibited conduct on the 5jlj Platform.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to enforce deposit limits and self-exclusion requests, and to provide responsible gaming support to players who need it.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the 5jlj Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

5jlj processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and applicable Philippine data protection regulations:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your 5jlj account, process transactions, and deliver the gaming services you have registered to use.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, age verification mandates, and regulatory reporting duties.
• Legitimate Interests: Processing carried out for 5jlj's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

5jlj does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance and fraud prevention.
• Technology Service Providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory directive — including PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines.
• Professional Advisers: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations, where necessary for the conduct of our business.

All third parties with whom 5jlj shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7 Cookies & Tracking Technologies

5jlj uses cookies and similar tracking technologies on its website and mobile application to enhance your experience, maintain session security, and analyse platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the 5jlj Platform, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the 5jlj Platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences and personalise your experience on 5jlj, such as your preferred game categories or display settings.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the 5jlj Platform and your account.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 5jlj Platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

5jlj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active 5jlj account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and financial record-keeping obligations.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically five (5) years from the end of the business relationship.
• Support Communications: Retained for up to three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Retained for up to twenty-four (24) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 5jlj's data disposal procedures.

9 Data Security

5jlj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 5jlj Platform.
• Encryption of sensitive data at rest, including financial information and identity documents stored on our servers.
• Role-based access controls ensuring that only authorised 5jlj personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of the 5jlj Platform infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, contain, and notify affected parties of any personal data breach in accordance with NPC notification requirements.

10 Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine data protection regulations, you have the following rights with respect to your personal data held by 5jlj:

• Right to be Informed: The right to be notified of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 5jlj holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will respond to all verified requests within thirty (30) calendar days.

11 Children's Privacy

The 5jlj Platform is strictly intended for adults aged 21 years and above. 5jlj does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is conducted at the point of registration and prior to the processing of first withdrawals.

If 5jlj becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the payment source, less any winnings generated, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on 5jlj, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Changes to This Policy

5jlj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the 5jlj Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how 5jlj protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5jlj handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Email: [email protected] (subject: "Privacy Enquiry" or "Data Rights Request")
• Live Chat: Available 24/7 through the chat widget on the 5jlj Platform
• FAQ: Visit our FAQ page for answers to common privacy and account questions

We are committed to resolving all privacy-related enquiries fairly and promptly. Standard enquiries will receive a response within five (5) business days. Formal data rights requests will be addressed within thirty (30) calendar days as required by law.